Last Updated: February 19, 2026
1. Introduction
Molnar Roofing ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with our business. We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Saskatchewan's applicable provincial privacy legislation.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our website (molnarroofing.ca) or engaging our services, you acknowledge that you have read and understood this policy.
2. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
- Full name
- Telephone number (home, cell, or work)
- Email address
- Physical address or service location
- Details about your roofing project or service request
- Insurance claim information (when applicable)
- Payment information (processed securely; we do not store credit card numbers)
- Photographs of your property (for estimates and documentation)
- Any other information you voluntarily provide through forms, phone calls, emails, or in-person meetings
Information Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device type (desktop, mobile, tablet)
- Pages visited, time spent on pages, and navigation patterns
- Referring website or search terms that led you to our site
- Date and time of each visit
3. How We Collect Information
We collect personal information through the following methods:
- Website forms — When you submit a quote request or contact form on our website
- Live chat — Through our website chat widget powered by GoHighLevel
- Phone calls — When you call us to request service or information
- Email correspondence — When you email us directly
- In-person interactions — During on-site inspections, estimates, or service visits
- Cookies and analytics — Automatically when you browse our website (see Section 7)
- Third-party platforms — When you interact with us through Google Business Profile, Facebook, or other platforms
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service delivery — To provide roofing estimates, schedule inspections, perform repairs and replacements, and deliver the services you've requested
- Communication — To respond to your inquiries, provide project updates, send appointment reminders, and follow up on completed work
- Insurance processing — To prepare damage documentation, communicate with insurance adjusters, and assist with your claims
- Business operations — To manage scheduling, invoicing, warranty records, and internal business processes
- Website improvement — To analyze how visitors use our website and improve the user experience
- Marketing communications — To send relevant updates or promotions, but only with your explicit consent (you may opt out at any time)
- Legal compliance — To comply with applicable laws, regulations, and legal proceedings
- Safety and fraud prevention — To protect against unauthorized access, fraud, or other illegal activities
5. Legal Basis for Processing
Under PIPEDA, we process your personal information based on one or more of the following grounds:
- Consent — You have given us explicit or implied consent to collect and use your information for a specific purpose (e.g., submitting a quote request form)
- Contractual necessity — Processing is required to fulfill a service agreement between you and Molnar Roofing
- Legitimate business interests — Processing is necessary for our legitimate business operations, provided it does not override your privacy rights
- Legal obligation — Processing is required to comply with Canadian federal or provincial law
6. Information Sharing & Third Parties
We do not sell, rent, trade, or lease your personal information to any third party.
We may share your information only in the following limited circumstances:
- Service providers — We use trusted third-party platforms to help operate our business, including GoHighLevel (customer relationship management and communications), Google (analytics and business profile), and Cloudflare (website hosting and security). These providers are contractually obligated to protect your data and use it only for the services they provide to us
- Insurance companies — When you engage us to assist with an insurance claim, we share relevant project documentation with your insurance provider at your direction
- Material suppliers — We may share your address with roofing material suppliers solely for the purpose of delivering materials to your project site
- Legal requirements — We may disclose information when required by law, court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
- Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site.
Types of Cookies We Use
- Essential cookies — Required for basic website functionality (e.g., navigation, form submission). These cannot be disabled
- Analytics cookies — Help us understand how visitors interact with our website (e.g., Google Analytics). These collect anonymized data about page views, traffic sources, and user behavior
- Functional cookies — Remember your preferences and settings to improve your experience on return visits
- Third-party cookies — Set by services we integrate, such as Google Maps (for our service area map) and GoHighLevel (for our chat widget)
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect website functionality. For more information on managing cookies, visit your browser's help documentation.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:
- Service records — Retained for the duration of any applicable warranty period, plus an additional 2 years (typically 7–12 years total)
- Quote requests — Retained for up to 2 years from the date of the request
- Insurance documentation — Retained for 7 years as required for tax and legal compliance
- Website analytics data — Anonymized and retained for up to 26 months
- Marketing communications — Until you withdraw your consent or opt out
When personal information is no longer needed, we securely delete or anonymize it.
9. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:
- SSL/TLS encryption on all website communications (HTTPS)
- Secure, access-controlled systems for storing customer records
- Limiting access to personal information to authorized personnel only
- Regular review of our security practices and data handling procedures
- Use of reputable, security-certified third-party service providers
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.
10. Your Rights Under Canadian Law
Under PIPEDA and applicable Saskatchewan privacy legislation, you have the following rights:
- Right to access — You may request a copy of the personal information we hold about you
- Right to correction — You may request that we correct any inaccurate or incomplete personal information
- Right to deletion — You may request that we delete your personal information, subject to legal retention requirements
- Right to withdraw consent — You may withdraw your consent for us to process your personal information at any time. This will not affect the lawfulness of any processing carried out before withdrawal
- Right to complain — If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or by calling 1-800-282-1376
To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within 30 days.
11. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
We are committed to resolving any privacy concerns promptly and fairly.